Shipping Policy
1. Order Processing Time
Orders are typically processed within 1–3 business days. Processing times may be slightly longer during peak seasons, holidays, or high-volume periods.
2. Shipping Time
Delivery time will vary depending on your destination. Estimated shipping times are:
- USA: 7–15 business days
- UK / EU: 7–15 business days
- Canada: 10–20 business days
- Australia: 10–20 business days
- Other Regions: 10–25 business days
These are estimated ranges and may vary due to local carrier delays, weather, or other unexpected factors.
3. Shipping Fees
Shipping fees are calculated at checkout based on your destination and the weight of your order. Free-shipping promotions may apply to selected regions when available.
4. Order Tracking
Once your order ships, a confirmation email with a tracking number will be sent to you. If you do not receive the tracking information, please check your spam folder or contact us at support@phytix.com.
5. Incorrect Address
If an incorrect or incomplete address is provided and the package is undeliverable, delayed, or returned to us, the customer is responsible for any reshipping fees. Please ensure your address is accurate before placing the order.
6. Shipping Delays & Carrier Issues
We are not responsible for delays caused by:
- Local carrier delays
- Weather conditions
- Airline or transportation delays
- Customs processing time
- Natural disasters, strikes, or other force-majeure events
If your package is marked as “In Transit” or “Delayed,” we cannot expedite the shipping process but will assist in tracking it where possible.
7. Lost Packages
If your package is marked Delivered but you have not received it, we recommend:
- Checking with neighbors or building management
- Contacting your local carrier
- Confirming if the package was placed at a pickup location
Once a package is marked Delivered, we cannot be responsible for loss or theft, but we will assist you in communicating with the carrier.
8. Returned Packages
If a package is returned to us due to failed delivery attempts, an incorrect address, or unclaimed pickup, reshipping fees will be charged to the customer.
9. Contact Us
If you have any questions about this Shipping Policy, feel free to contact us at: support@phytix.com